![]() If none of this helps, contact the IT Service Desk and describe your situation. In the next page, enter the Email address and account password in their respective boxes and then click on the ‘Log In’ button on the screen. If you have any special characters in your master password, this may be causing the issue as well. To get started, go to the Account Delete page on LastPass and click on the ‘Log In’ option at the top right corner of the page.Please uninstall and re-install the application.Verify with the same copy/paste from a plain text document that the password is being entered correctly.If you are only seeing this for your mobile device:.Please note, we do NOT recommend selecting the "restore" option unless you have confirmed with LastPass Support that this is the best course of action. If you have updated your Master Password within the last 30 days, you can go through these steps to Revert to your previous Master Password.If you have changed your master password recently, reverted your account, or cleared the browser cache for LastPass, this method may not work. Account recovery is not supported on mobile devices or apps. Click Advanced Options, and select Export to input your master password, then click OK. Click Vault in the upper right corner of the pop-up window. Input your email address and password to log into your LastPass account. This method does not work on mobile devices. Click the Extensions icon and select LastPass in your Google Chrome. You should try this on all browsers and on all computers where you've used the LastPass plugin to access your account. ![]() If the hint doesn't help, go to the Account Recovery page to activate your local One Time Password. This allows you to change your Master Password if you've logged into LastPass previously on that computer, and is the only way to reset your password. PLEASE NOTE: UHD IT administrators do not have access to your personal LastPass account therefore, they cannot reset your personal LastPass Master Password.This is a reminder hint NOT your Master Password. If you still receive an "invalid password" error, use this link to have your Password Hint (which you set up when you created your account) emailed to you. ![]() In addition, verify whether Caps Lock (on your keyboard) is enabled or disabled.
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